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How We Handle Your Account Data

Your account, transaction history, and personal details are stored securely and used only to operate your 918win experience.

Data encrypted at restAccess limited to ops teamRetention per local lawContact us to request changesPolicy updated quarterly
918win How We Handle Your Account Data
POLICY CONTACT

How to Reach Us About Privacy

If you have questions about how we handle your data, want to request a copy of your account information, or need to update your contact details, reach out through any of the…

Live Chat Open the support icon in the bottom-right corner of any page and select Privacy Inquiry from the menu. A compliance specialist will join the thread and answer questions about data retention, access requests, and account deletion. Live chat is the fastest path for urgent requests.
Email Support Send your question to the support address shown in your account settings, with the subject line Data Request or Privacy Question. Include your registered email and a brief description of what you need. We reply within 48 hours with next steps or the information you requested.
Account Dashboard Log in and navigate to Settings > Privacy & Data. You'll find a summary of what we store, how long we keep it, and links to download your transaction history or request account closure. The dashboard also lists every device that has accessed your account in the past 90 days.
DATA PRACTICE

What We Do With Your Information

We collect only what's necessary to run your account, verify payments, and comply with local record-keeping obligations.

Collection Scope

When you open an account we ask for your email, phone number, and a password.

Storage & Security

All account data is encrypted at rest and stored on servers located in regions compliant with local data-residency rules.

Cookies & Session Tracking

We use session cookies to keep you logged in as you switch between the slot lobby, live tables, and your…

Retention Period

Active accounts and their transaction logs are kept indefinitely.

Third-Party Sharing

We do not sell or rent your data to marketers or data brokers.

Your Rights & Requests

You can request a machine-readable export of your account data, ask us to correct inaccuracies, or delete your account entirely…

Privacy & Data FAQ

We collect your email address, phone number, and a password you create. During deposits we receive a transaction confirmation from Touch 'n Go, GrabPay, Boost or FPX, which includes a transaction ID and amount but not your full bank details or card number.

Financial transaction logs are retained for the period required by local tax and anti-money-laundering regulations, typically five to seven years depending on jurisdiction. After that window we anonymize or delete all personal identifiers so the records cannot be traced back to you.

Yes. Contact support through live chat or email and request a data export. We'll send you a machine-readable file containing your account details, transaction history, gameplay logs, and any communication records within five business days of your request.

We do not sell or rent your data to marketers, data brokers, or advertisers. Payment confirmations are shared with your chosen payment provider to complete transactions. If local law requires, we may disclose records to regulatory authorities under a formal request.

We use a session cookie to keep you logged in and a persistent cookie to remember your language and last deposit method. You can clear or block cookies in your browser settings, which will log you out and reset preferences without affecting your underlying account data.

Log in to your account dashboard and navigate to Settings > Profile, or contact support through live chat or email. Provide the correct details and we'll update your record immediately. For security, some changes may require identity verification before we apply them.

The current privacy policy and terms of service are always available at 918win.co/legal. We update this policy when regulations or our operations change and post a notice in your account dashboard whenever a material change is made so you can review it before continuing to use the platform.